Last updated: March 2026

1. Who We Are

Psych Bots Consulting (Psychologists Botswana) is a clinical psychology and organisational consulting practice operating in Botswana and South Africa. Our website is located at https://www.psychbots.net.

We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with applicable data protection legislation — including the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa and the Data Protection Act of 2018 in Botswana.

For any privacy-related queries, contact us at: bridget@psychsa.net

2. What Personal Information We Collect

We collect personal information only when you actively provide it to us. This includes:

Via our contact form: Your name, email address, phone number, and the content of your message.

Via booking or consultation requests: Your name, email address, phone number, and preferred appointment details submitted through our booking tool (Calendly).

Via newsletter signups: Your name and email address when you subscribe to receive updates and insights from our practice.

We do not collect clinical records, session notes, or payment information through this website.

3. Why We Collect Your Information

We collect and process your personal information for the following purposes:

  • To respond to your enquiries and contact form submissions
  • To facilitate the booking of consultations and appointments
  • To send you newsletters, insights, and practice updates that you have subscribed to
  • To improve the functionality and user experience of our website
  • To comply with legal and regulatory obligations

We process your information on the basis of your consent, or where it is necessary to take steps at your request prior to entering into a service agreement with you.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies. A cookie is a small text file stored on your device when you visit a website. We use the following:

Essential cookies — required for the website to function correctly. These cannot be switched off.

Google Analytics — we use Google Analytics to understand how visitors interact with our website. This tool collects anonymised data including pages visited, time on site, and device type. Google may process this data on servers outside Botswana and South Africa. You can opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

Facebook Pixel — we use the Facebook Pixel to measure the effectiveness of our content and to enable relevant advertising on Facebook and Instagram. Facebook may process data on servers outside your country of residence. You can manage your Facebook ad preferences at: https://www.facebook.com/ads/preferences

WhatsApp chat widget — if you interact with our WhatsApp chat button, you will be redirected to WhatsApp’s platform. WhatsApp’s privacy policy governs any data exchanged through that platform and is available at: https://www.whatsapp.com/legal/privacy-policy

Calendly — if you book a consultation through our website, your booking details are processed by Calendly. Calendly’s privacy policy is available at: https://calendly.com/privacy

Email marketing (Mailchimp) — if you subscribe to our newsletter, your name and email address are stored and processed by Mailchimp. Mailchimp’s privacy policy is available at: https://mailchimp.com/legal/privacy

You can manage or withdraw your cookie consent at any time by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

5. How Long We Keep Your Information

We retain your personal information only for as long as necessary for the purposes outlined in this policy, or as required by law:

  • Contact form and enquiry data is retained for up to 24 months
  • Booking and consultation request data is retained for up to 36 months
  • Newsletter subscription data is retained until you unsubscribe

You may request deletion of your data at any time by contacting us at bridget@psychsa.net.

6. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party. We share your information only with the following service providers, strictly for the purposes described in this policy:

  • Google (analytics)
  • Meta / Facebook (pixel and advertising)
  • Calendly (appointment booking)
  • Mailchimp (email marketing)
  • WhatsApp / Meta (chat communication)

Each of these providers is required to handle your data in accordance with applicable privacy laws. Where data is transferred outside of Botswana or South Africa, we take reasonable steps to ensure adequate protections are in place.

7. Your Rights

Under POPIA (South Africa) and the Botswana Data Protection Act 2018, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention obligations
  • Object to the processing of your personal information
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with the relevant supervisory authority

South Africa: Information Regulator — https://www.justice.gov.za/inforeg/ Botswana: Botswana Data Protection Office — https://www.dataprotection.org.bw

To exercise any of these rights, contact us at bridget@psychsa.net. We will respond within 30 days.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These measures include secure hosting, encrypted communications, and restricted access to personal data.

However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Special Categories of Data

As a psychology practice, we recognise that enquiries submitted through this website may contain sensitive personal information relating to health or mental wellbeing. We treat all such information with the highest degree of confidentiality and in accordance with our professional ethical obligations as registered psychologists.

If you are contacting us in a clinical capacity, please be aware that this website is not a secure clinical communication channel. Sensitive clinical matters should be discussed directly with your psychologist in a confirmed consultation setting.

10. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to us, please contact us immediately at bridget@psychsa.net so we can take appropriate action.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last updated. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the handling of your personal information, please contact us:

Psych Bots Consulting Email: bridget@psychsa.net Website: https://www.psychbots.net

Important disclaimer: This privacy policy has been drafted as a practical starting point based on the information provided. It is not legal advice. Given the sensitive nature of data handled by a psychology practice, we strongly recommend having this policy reviewed by a qualified attorney familiar with POPIA and the Botswana Data Protection Act before publishing it on your website.