Category Behavioural Science

Why Water Utilities Fail in Africa: Behavioural Economics and Knowledge Management Explained – by Dr. Kefentse Mzwinila

Performance trends across utility services in Africa reveal a consistent pattern showing that technical upgrades alone do not solve service delivery problems. Utility systems fail because they are human systems, shaped by behaviour and knowledge flows. In such a perspective, productivity and performance are viewed as behavioral…

How behavioural economics and knowledge management failures—not infrastructure or technology—drive poor performance in Africa’s public utilities sector – by Dr. Kefentse Mzwinila

The behavioural economics problem no one in management is really talking about… Africa does not have a data problem anymore. That much is clear. Water. Electricity. Transport. Telecoms. Public utilities are now filled with dashboards, KPIs, reports, and “real-time” systems. And yet…Performance is…

Why Utility Services Fail in Africa: Water, Electricity, and the Behavioural Economics Problem – by Dr. Kefentse Mzwinila

Performance trends across utility services in Africa reveal a consistent pattern showing that technical upgrades alone do not solve service delivery problems. Utility systems fail because they are human systems, shaped by behaviour and knowledge flows. In such a perspective, productivity and performance are viewed as behavioral…